Privacy Policy
Last Updated: August 25, 2026
G1Mall (referred to as "we," "us," or "our") is committed to protecting its users’ (referred to as “you” or “your”) privacy and security of personal information. This Privacy Policy describes how we collect, use, and disclose information when you use our website www.g1mall.com (the "Site"), our mobile application, and the services offered (collectively, the "Services").
By accessing or using our Site and Services, you agree to the terms of this Privacy Policy.
Information We Collect
Personal Information: We may collect personal information such as your name, delivery address, billing address, email address, and phone number when you create an account, make a purchase, or contact support.
Usage Information: We collect information about your interactions with our Services, including pages visited, products viewed, order history, and other actions taken within the app or site.
Device Information: We collect technical data about the device you use to access our Services, including device type, operating system, unique device identifiers, and browser type.
How We Use Your Information
To Provide and Improve Our Services: We use your information to process transactions, fulfill orders, personalize your shopping experience, and improve the functionality of our platform.
To Communicate with You: We use your contact details to send transactional updates, order confirmations, promotional materials, and support messages. You can opt out of promotional communications at any time.
Information Sharing
Third-Party Service Providers: We share necessary data with trusted third parties who perform services on our behalf, such as payment processors, shipping partners, and analytics providers.
Legal Compliance: We may disclose your information to comply with applicable laws, court orders, or governmental regulations.
Your Rights, Data Retention, and Deletion
Data Retention Policy: We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including providing our Services, complying with legal and tax obligations, resolving disputes, and enforcing our agreements. Account profile data is retained for as long as your account remains active. Transaction and order records are retained for up to 7 years to meet tax and legal recordkeeping requirements, after which they are securely deleted or anonymized.
Data Deletion Process: You have the right to request the deletion of your account and associated personal data at any time. You can submit a deletion request by:
Submitting a request directly within your Account Settings > Delete Account menu in the mobile app or website dashboard.
Contacting our privacy support team via email at [email protected] with the subject line "Data Deletion Request". Upon receiving your request, we will verify your identity and delete or permanently anonymize your personal data within 30 days, except where retention is required by law.
Opt-Out & Updates: You can manage or update your profile details in your user dashboard, opt out of marketing emails via the unsubscribe link in any promotional message, or manage push notifications in your mobile device settings.
Security
Our Responsibility: We employ technical, administrative, and physical safeguards designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Your Responsibility: You are responsible for safeguarding your password and securing access to your devices. While we strive to protect your data, no method of transmission over the internet is 100% secure.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The revised version will be posted on our platform with an updated effective date. Continued use of our Services after changes are posted constitutes your acceptance of the revised policy.