Antione Library

PRODUCT RETURNS

Products sold on the site are new and guaranteed to be without defect. If an item is found to be defective, or does not correspond to what was ordered, we undertake to exchange or refund it in form of a gift voucher within seven days following the delivery date, on the condition that it is accompanied by the related invoice.

In order to return the product, the customer must contact the Customer Service by e-mail or telephone in order to make the appropriate arrangements or visit one of the Company branches with the corresponding invoice, where the staff will proceed with the exchange or refund in a form of gift voucher. Audio products and games must be in their original packaging, except in case of a return due to a defect. 

If you would like to return a product (except magazines, newspapers, textbooks, and electronics) for another reason may choose between an exchange or a gift voucher. This must take place within seven days following delivery and must be accompanied by the related invoice. 

In no case can the amount be claimed in cash. 

RETURN POLICY FOR CARD PAYMENTS

In the event you have settled by card the price of the purchased item(s) and wish to issue a return order within seven days of receiving the item(s), the price of such returned item(s) excluding the delivery fees shall be returned to your bank account. However, bear in mind that the amount may take time to reflect in your card statement, depending on your card provider.

RETURN POLICY FOR CASH PAYMENTS

In the event you have settled by cash the price of the purchased item(s) and wish to issue a return order within seven days of receiving the item(s), the price of such returned item(s) excluding the delivery fees can be issued in form of a gift voucher. In no case, the amount cannot be claimed in cash.

RETURN POLICY FOR PROMOTIONAL ITEMS

Products purchased on sales, during a clearance or with a special offer cannot be exchanged or returned.

RETURN CONDITIONS

- Return requests should be made within seven days from receiving the item.

- Item should be in the same condition you received it. If you use or damage it, it can no longer be returned. 

- Make sure the package has no missing items, including price tags, labels, original packing, freebies, and accessories.

- The original package of any item should not be opened and should remain sealed.