Izzat Daouk
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· No Refund, Exchange Only Policy
· Cancellation Policy: Orders placed within 2 days but not yet shipped will be canceled. We appreciate your understanding.
o Damaged or Non-Working Items: If the product arrives damaged or non-working, please send us photos. We will send the item to our maintenance department, we either exchange the item or send it fixed.
o o Gift Voucher for Damaged Order: If the customer prefers not to exchange a damaged order, we will assess the possibility of providing a gift voucher. Approval from management is required before issuing the voucher, which will then be provided to the customer.