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At Name it, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we offer a hassle-free exchange policy. Please review the following terms and conditions:
1. *Exchange Only*: We do not offer refunds for any purchases made at Name it. However, we are happy to facilitate exchanges for items of equal or lesser value.
2. *Eligibility for Exchange*: To be eligible for an exchange, the item(s) must be in its original condition, not damaged, and accompanied by the original packaging and tags. Items that have been customized or altered cannot be exchanged unless they are defective.
3. *Exchange Process*: If you wish to exchange an item, please contact our customer service team within 7 days of receiving your order to initiate the exchange process. You can reach us via [email protected].
4. *Return Shipping*: Customers are responsible for the cost of return shipping.
5. *Inspection and Approval*: Upon receiving your returned item, our team will inspect it to ensure it meets our exchange criteria. Once approved, we will process the exchange and dispatch the replacement item.
6. *Replacement Policy*: If the replacement item is unavailable, we will issue a store credit for the value of the returned item, which can be used towards a future purchase at Name it.
7. *Exceptions*: Items purchased during promotional periods or sales events may be subject to different exchange terms. Please refer to the specific terms and conditions outlined during the respective promotion or sale.
By purchasing with Name it, you agree to adhere to the terms of our return policy as outlined above. If you have any questions or concerns regarding our policy, please don't hesitate to contact our customer service team for assistance.
Thank you for choosing Name it for your accessory needs. We look forward to serving you again in the future!